ADSL Business

Business-Grade DSL Internet

You can complete our fast online application form by clicking here .

ADSL Pricing

Business broadband delivering affordable and proven benefits to thousands of Australian small to medium enterprises (SMEs).

Business DSL delivers genuine cost-effective, convenient results – whether asymmetric or symmetric connections. In addition, with business-grade DSL you can use the telephone and internet simultaneously, so there is no need for a second telephone line. DSL is always on so no more call costs for your Internet connections.

West Australian Networks offers a range of broadband products to meet your business needs - Internet, inter-office data connectivity and Virtual Private Networks (VPNs). Our products are an easy and cost effective way to bring the vast benefits of "always on" broadband access to any business.
These products are based on DSL (Digital Subscriber Line) technology, the fastest growing access technology in the world today. West Australian Networks delivers high-speed, cost-effective communications services to businesses over the existing copper wire infrastructure.

The varied data and communications needs of a business can now be met by a single provider - without the need of additional expensive infrastructure. West Australian Networks multiple services (Internet, inter-office data connectivity and Virtual Private Networks) can be delivered via a single DSL link, providing additional cost benefits.

Business grade DSL delivers to your business:

• Quality - Business grade products always backed by service level agreements.
• Affordability - Cost effective solutions that optimise your investment in dedicated data communications.
• Practical solutions - Easy to understand, order and install.
• Customer support - Pro-active round-the-clock monitoring resulting in rapid service restoration should faults arise.
• Multiple services - Request delivers multiple data and communication services via a single DSL link to your business premises.

Spam, Virus and offensive content filtering
Optional filtering packages are available with all West Australian Networks accounts. There are two levels of protection Essential @ $49.95 Inc GST per mailbox per year and Premium @ $99.00 Inc GST per mailbox per year.

‡ Setup Options

Bus ADSL Setup Options	Metro Only 12 mths	Regional Only 12 mths	Router Management Service*
Stand-alone Setup cost Inc Site visit (BYO Modem). Deduct $175 if no site visit required)	$324.50	$493.90	N/A
Cisco 877 Inc “Advanced Security” & 24 MB flash memory.(add $235 for wireless self managed only version 877W). does not support ADSL 2+ (Annex M) or XYZed exchanges.	$1270.50	$1470.50	$5.80
Cisco 1841 available with either ADSL or SHDSL WIC card.	$2750.00	$2950.00	$22.30
CopperJet 1622 (deduct $100 for Thomson 546) ADSL 2+ (Annex A) or ADSL 2+ (Annex M).	$538.45	$738.45	$5.80
Billion BiPAC 5200G (4 port Wireless)	$448.50	$648.50	$5.80

* Router Management Service

West Australian Networks offers a full monitor, maintain, upgrade and replacement service for the routers we supply and manage.
The West Australian Networks Supplied and West Australian Networks Managed Router management service is an ongoing full service package including Field Service and Replacement within the terms of the West Australian Networks SLA.

The West Australian Networks Supplied, Self-Managed Router Surcharge covers the Advanced CPE Replacement Service via a courier in case of CPE failure that is within the 12 month warranty period only. Please see the following documents for more details:

Installation Proceedures / Practices
Router Supply & Management Options
No Site Visit Installation Guide

SHDSL Pricing

Spam, Virus and offensive content filtering
Optional filtering packages are available with all West Australian Networks accounts. There are two levels of protection Essential @ $49.95 Inc GST per mailbox per year and Premium @ $99.00 Inc GST per mailbox per year.

Spam, Virus and offensive content filtering
Optional filtering packages are available with all West Australian Networks accounts. There are two levels of protection Essential @ $49.95 Inc GST per mailbox per year and Premium @ $99.00 Inc GST per mailbox per year.

‡ Setup Options

* Router Management Service

West Australian Networks offers a full monitor, maintain, upgrade and replacement service for the routers we supply and manage.
The West Australian Networks Supplied and West Australian Networks Managed Router management service is an ongoing full service package including Field Service and Replacement within the terms of the West Australian Networks SLA.

The West Australian Networks Supplied, Self-Managed Router Surcharge covers the Advanced CPE Replacement Service via a courier in case of CPE failure that is within the 12 month warranty period only. Please see the following documents for more details:

Installation Proceedures / Practices
Router Supply & Management Options
No Site Visit Installation Guide

* Speed

The speeds shown here (as with everywhere else) are the standard Kilo Bits per Second, this equates to:

to:

The speeds above are reliant on the site you are working with being well connected, you can only work as fast as the other end of you connection.

Note: A KiloByte = a KiloBit divided by 8

For example: 1500 Downstream is equal to 1500/8 (1500 divided by 8) which gives you 187.5KBps maximum downstream. Reaching That speed with a 1.5Mbps connection (1500kbps) is theoretically impossible, although you may become close.

A good general test for determining whether or not you have a good broadband connection is whether or not you are getting at least 80% of the maximum possible speed you could. There is a built in 'loss' due to overhead information that must be transmitted and a few other factors that immediately eat up about 13% of your bandwidth (speed). That means that the absolute best in a perfect setup would be 87% of your theoretical maximum. With other factors thrown in, the 80% rule of thumb was developed. Now, how to apply it.

As one example, lets assume you have a 1.5/256 DSL connection. This means that the best you can ever do is to get 1500kbps (kilobits per second) as a download speed and 256kpbs upload. But at least 13% of that is going away for the overhead. 80% of 1500 is 1200kbps, and 80% of 256 is 204.8kbps. So if you have a 1.5/256 line and are getting speeds of 1200/204 (150 KBps maximum downstream.and 25.5 KBps maximum upstream) then you have a 'good' connection.

If you are getting less than these numbers, the DSLR Tweaks forum is a good place to go to start optimizing the portion of the system that can help with these numbers.

A few things to keep in mind: You can only 'tweak' to improve your download speed and hopefully your upload speed will rise along with it; 2) It is hard to apply the 80% rule to an uncapped Cable connection where no upper limit for speed is stated; 3) no 'tweaks' are available to improve Ping (latency) times - that is a separate issue.

So, what does all this mean? In plain English, if you had a 512 connection and wanted to download a 1Gig file it would take you approximately 5 - 5 1/2 hours to do it. The maths behind this is 1Gig = 1,000,000 kbyte divide this by the realistic speed for a 512 link (50 kbyte) and you get 20,000 seconds, divide this by 60 and you get 333.33 minutes, divide this by 60 and you arrive at 5.5 Hours

** Data Conditions & Pricing

• When calculating usage, 1 GB = 1000 Megabytes (MB)
• Additional data: $0.01/MB for incoming traffic to client.
• FREE uploads
• FREE 50 Meg of web space is included with each account.
• Additional IP's available $11 per IP per month (POA for larger allocations).

Contract Conditions

• All prices quoted are inclusive of GST.
• Link monitoring by our NOC (Network Operation Center) is included FREE on all business grade accounts
• On Site network support & maintenance contracts are available if required.
• An ADSL modem is required in order to use your ADSL account, it is not included in the setup fee. We can provide a wide variety of DSL modems, modem / firewall or modem / firewall / routers from $99 inc GST & configuration see Router Options . Our friendly staff will recommend the best solution for you.
• Modems supplied by us are shipped to you pre configured, all you need to do is simply plug them in.
• If an ADSL link is disconnected within the contract period (normally 12 or 24 mths) then the disconnection will incur a fee of the balance of monthly package fees for remainder
  of contract term.
• Order Withdrawals (business days from receipt of the ECSAF)
  2 to 5 days $70
  6 to 15 days $250
  16 or more days $324
  For orders in progress (ie. until service completion)
  Does not apply for Services which are not able to be completed due to rejected Order applications (e.g. incompatible infrastructure, incompatible product on the line, etc.)
• Changing speed of a link (faster or slower) will incur a fee of $75
• Chargeable fault calls including a site visit will incur a fee of $250 - including first 2 hours on-site
• Additional hours on-site incur an fee of $130 per hour
• 30 Days (from install) full money back guarantee if you're not completely satisfied!
• If on site cabling work is required (relocate and or install phone sockets, Ethernet cables/ sockets etc etc) we can arrange this for you. A standard cable job (up to 3 hours on site) is $176 including socket and cable. Additional labour (in excess of 3 hours) charged at $130 p/hr. Additional parts maybe required.

Payment Terms

• Credit terms are strictly in advance, payment is required with order.
• Payment must be made before due date each month once service is established.
• A binding contract is used for the supply of all DSL services.
• Please allow up to 17 working days (average 7 - 10) for installation of your service.

Service-Level Agreement

West Australian Networks backs the superior quality and performance of it's ADSL and SHDSL services with an SLA. The main points of this SLA are:

• Availability of the service will be 99.9% or better
• Response to fault report from a client (should one ever occur) will be a maximum of 1 hour
• Restoration of any faults (should they ever occur) will be a maximum of 4 hours
• New Installations will be completed in 17 business days or less
• Speed changes will be completed in 3 business days or less.

Should we fail to meet the above requirements you will be compensated as follows:

• 4 hour service unavailability per month 15% of monthly service fee
• 6 hour service unavailability per month 30% of monthly service fee

Rebates for late delivery of new service (% of standard installation fee)

• 1 to 5 days -> 10%
• 5 to 10 days -> 25%
• 10 to 15 days -> 50%
• 16 days -> 100%

A copy of this SLA will be provided to you when your services is commissioned.