ADSL Churn request

 

What is "Churn" ?
The ADSL "churn" process allows a customer with an existing ADSL service from any ISP participating in the ADSL transfer program, to switch between ADSL providers at a reduced cost and without the lengthy down times experienced in the past.

Previously when customers wanted to change from one ISP to another they were required to disconnect their ADSL account with their old ISP and apply for a new account with their new ISP. Incurring a new installation With the new transfer process or Churn this no longer applies and instead you pay a cheaper and simpler transfer fee, and experience minimal down time.

Once you have decided on the plan you would like (see budget or business grade) please complete the following service Churn request form. Please note the following:

  1. These services are supplied to you under a TWELVE (12) MONTH CONTRACT, by submitting this Churn request you agree to be bound by the terms and conditions of this contract, please refer to the online documentation, (see budget or business grade) and our Acceptable Use Policy (AUP).
  2. Once this application is submitted to us CHARGES WILL BE INCURRED, this application can not be cancelled without payment of the early contract termination fee.
  3. Each ADSL link incurs a once off Churn fee please refer to the online documentation, (see budget or business grade).
  4. If an ADSL link is disconnected within the contract period penalties maybe imposed, please refer to the online documentation, (see budget or business grade).
  5. Where a Change of speed or layer (Faster or slower, or from any other layer than layer 2) will incur a fee, please refer to the online documentation, (see budget or business grade).
  6. Please allow a minimum of four (4) working days for the Churn to occur. A 1 - 4 hour outage may occurred during the actual change over.
  7. Account fees (monthly charges) are not charged until the service is connected. Charges commence on the day of connection not the date you commence using the account.
  8. To make use of this fast Churn service your current ISP must be a party to the agreement, Click here to check the current list of participating ISP's (requires Microsoft Excel)
  9. You must accept the terms and conditions at the bottom of this agreement by ensuring you place a tick in the box. The application can not be processed with out this.

Terms are strictly payment in advance. (payments must be made prior to the 1st of each month).
Payment for the Churn / setup fee and first month must be supplied with this request form in order for us to accept and process it.
If you are paying by electronic funds transfer (EFT / pay anyone etc) the application will held until your payment is received.

If an application for service is not successful a full refund will be provided.

PLEASE NOTE ON THE FIELDS MARKED WITH * ARE REQUIRED THE REST ARE OPTIONAL AND BE SKIPPED.

I authorise the movement of my ADSL Service on Telephone number located at to West Australian Networks.
Required Churn Date
Do you require Spam, Virus and Offensive Content filtering
Use Fast Churn from

Your e-mail address*

 (to inform you of application progress) Company Name (If Applicable)
User Name Required*
Password Required*
(4 or more numbers, characters, letters)
Work Phone Number 10 digits required e.g. 0862679130
Home Phone Number*
10 digits required
e.g. 0862679130
Mobile Phone Number
 
Current ADSL Connection Details
Current Speed*
 (e.g. 256/64)
Current Layer Type*
Current Data*
 Gig
If you wish to change either your connection speed or included data please indicate below
Speed Required*
 (e.g. 256/64)
New Layer Type*
Only Layer 2 provided
Current Data*
 Gig
 
Payment Method
Cheque, Cash or Money Order
EFT (Electronic Funds Transfer)

Please make payable to West Australian Networks and post to:
PO Box 532 HILLARYS WA 6923 or
drop it into any branch of the National Australia Bank . You will need the bank details on the right
  • Account Name: The Emery Corporation P/L T/AS West Australian Networks
  • BSB Number: 086495 Account Number: 691499751
  • Please ensure you mark the deposit with your full name to enable accounts dept to identify it.
When paying via cheque / cash / money order / or EFT the application will be held pending receipt of your payment.
Credit Card
Visa
MasterCard
Amex*
Diners
 
Credit Card Number
Expiry Date
Name On Card
*AMEX Security number
 For Amex cards you need the 4 digit ID code found on the right had side just above the card number.
By completing and submitting this form I authorise West Australian Networks to debit my nominated credit card (above) for any valid charges incurred by the use of this service.

Your comments

Please reply to my comments

  

I hereby certify that I am authorised to sign the contract and instruct WA Networks to provide the service requested.

I have read, understand & agree to be bound by the Terms & conditions of this application including the Acceptable Use Policy (AUP)*
 

NOTE: If you receive an error message reading: "The form was not submitted for the following reasons: You are coming from an unauthorized domain. Please use your browser's back button to return to the form and try again".

This problem is caused by your personal firewall blocking HTTP referrer information (cookies) which the script checks as a security measure. When that information is blocked by your firewall software, the form returns the error message you received.

To send the form, you can temporarily disable your firewall (which you should be able to do by right-clicking its icon in the system tray* and selecting the option to disable it), and then try submitting the form again. Once you submit the form, go back to the system tray icon and right-click again to turn the firewall back on.

We are sorry for the inconvenience, but in this age of hackers, spammers, and worms, we are trying to protect our site from abuse.

IF YOU STILL HAVE PROBLEMS, Please email us cag@westnet.net.au