ADSL Router Specs

West Australian Networks recommends, sells and supports the following brands of routers, VPN and associated hardware:

All pricing includes configuration and GST.
Delivery, maintenance and installation on site attracts an additional charge, please see the ADSL online application forms for details.

Modem / Routers (from $99 Inc GST upwards)*

	Netcomm NB5Plus4 USB USB Ethernet ADSL 4 port Router ADSL2+ (Stocked)	The NB5PLUS4 delivers access to the next generation of ADSL technology - ADSL2/2+. With compatibility to all standards of ADSL, this combined modem router has a USB port and 4-port Ethernet switch, which can share an Internet connection with up to 253 wired users. It can easily integrate into a network system. The NB5PLUS4 employs the latest Active Firewall technology ensuring protection against hackers, unauthorised entries, probes and Denial of Service attacks. It also features embedded Port Forwarding rules for popular online games/applications and a Quality of Service (QoS) function that allows you to tailor which types of data are given priority by the router - making it ideal for VoIP-use. RRP (incl GST) $ 149.60 West Australian Networks Price Just $99 Inc GST
	Netcomm NB1300 Plus4 USB Ethernet ADSL 4 port Router (Stocked)	Connecting your SOHO or Small Business network to an ADSL service has never been easier. NetComm's NB1300 with it's in-built ADSL 10/100 Ethernet Modem and Router delivers simultaneous ADSL services to local network users. The ADSL Router supports IP Packet routing and functions such as NAT and DHCP allowing users to have their IP address assigned automatically and share a single ISP account. RRP (incl GST) $ 165.00 West Australian Networks Price Just $129 Inc GST

Wireless Modem / Routers (from $199 Inc GST upwards)

Netcomm NB5Plus4W USB Ethernet ADSL 4 port Router with 11g Wireless ADSL2+

The NB5PLUS4W is a powerful modem router combining a USB port, 4-port Ethernet switch and 11g Wireless Access Point to share an Internet connection with both wired and wireless users. It is compatible with ADSL2/2+ delivering speeds up to 100% faster than standard ADSL. It is packed with security features including Active Firewall technology in the router and WEP and WPA wireless security ensuring bullet-proof wireless protection. The NB5PLUS4W also features embedded Port Forwarding rules for popular online games/applications and a Quality of Service (QoS) function that allows you to tailor which types of data are given priority by the router - making it ideal for VoIP-use. RRP (incl GST) $ 220.00 West Australian Networks Price Just $199 Inc GST

Top Shelf Professional (from $418 Inc GST)*

	OPEN Networks Range of Routers (Stocked)	The OPEN 501R or 531R Broadband G.shdsl Router provide data access for multiple users in Small Office/Home Office (SOHO), Small to Medium Enterprise (SME) or Branch offices wanting symmetrical 2Mbps data services.
	Snap Gear VPN Firewall Appliances (Limited Stock)	Security and access to the Internet has never been simpler with the powerful SnapGear family of business appliances. The SnapGear advantage is a hardware solution that has you instantly up and running with the flick of a switch. Whether you have one computer or an entire enterprise SnapGear provides broadband access sharing, firewall protection, VPN, and an amazing number of features that will save you time and money.
	Cisco 828 G.SHDSL	The Cisco 828 G.SHDSL router provides business-class functionality such as firewall, VPN, QoS features for small businesses and corporate teleworkers through the power of Cisco IOS technology.
	Cisco 830 Series routers	The Cisco 830 Series routers, including the Cisco 837 and Cisco 831 models, extend the benefits of embedded network security to small offices and teleworkers with advanced security features and performance, high quality secure voice and video support, as well as manageability, scalability, and reliability features to reduce operational costs. The Cisco 837 ADSL Broadband Router has an integrated ADSL WAN port with a four-port 10/100 Ethernet LAN switch for connecting multiple PCs or network devices in a small-office network.

*All routers supplied by West Australian Networks are supplied configured and read to plug & play.

This information is taken from the web sites of the various manufacturers and replicated here for the convenience of our customers. If you would like to obtain any further information regarding the technical specifications of these products or any other DSL equipment produced you can check the manufacturers web sites.

Warranty is one year return to base. All NetComm products have a standard 12 months warranty from date of purchase. However some products have an extended warranty option (refer to packaging). To be eligible for the extended warranty you must supply the requested warranty information to NetComm within 30 days of the original purchase.

In regards to warranty, customers are encouraged to register their ADSL Modem / Router via the NetComm Limited web site www.netcomm.com.au . Upon registration the customer shall receive an additional 24 months warranty free of charge (total warranty period 36 months).

If a customer experiences technical difficulties with their ADSL Modem / Router and requires assistance they should contact West Australian Networks technical support in the first instance. If the customer requires a "second line" of support or West Australian Networks technical support determines that the unit is faulty, the client can be redirected to NetComm Limited technical support centre. Details are below: -

Email: support@netcomm.com.au (approximate response time 24 hours)

Phone (call the number in your state):

WA 08 9467 8980

NSW/ACT 02 9424 2059

VIC/TAS 03 9012 3399

SA/NT 08 8121 9001

QLD 07 3102 8870

Fax: +61 2 9424 2010

Web: www.netcomm.com.au (Includes access to NetComm Limited Knowledge Base - available 24 hours)

If an ADSL modem / router is classified DOA (Dead on Arrival) by NetComm Limited technical support, a replacement product will be made available and issued under NetComm Limited standard warranty terms & conditions.

NetComm Limited is happy to offer 'advance replacement' units to West Australian Networks clients, once the unit has been deemed faulty or DOA by West Australian Networks technical support . This service is offered if the modem fails within the first 30 days of purchase. At the time the replacement unit is sent to you a return pre-paid satchel will be included for you to return the faulty modem back to NetComm. The RA number and NetComm address details will all be noted on the satchel.

Prior to NetComm sending advance replacement units; an e-mail from our West Australian Networks support team is required with the following information: -

Should you purchase a router from West Australian Networks, and that router fails under warranty you have the option to (in addition to the above remedies): Return the faulty unit to West Australian Networks (at your expense) to be checked and replace where the fault is warrantable. A minimum charge of $45 is payable where no fault is found. Arrange for one of our technicians to attend on site to test and replace the router where the fault is warrantable. Cost for this is $130 p/hr. Labour is non warrantable with this charge needing to be paid regardless of the warranty decision on the unit. In both cases advanced warranty replacement units are available. An invoice is issued for the advanced replacement unit. This invoice is credited on approval of warranty claim. The warranty approval process can take up to 6 weeks to complete.

What is a VPN? .. Explaining Virtual Private Networks


As it is most commonly defined, a virtual private network (VPN) allows two or more private networks to be connected over a publicly accessed network. In a sense, VPNs are similar to wide area networks (WAN) or a securely encrypted tunnel, but the key feature of VPNs is that they are able to use public networks like the internet rather than rely on expensive, private leased lines. VPNs have the same security and encryption features as a private network, while taking advantage of the economies of scale and remote accessibility of large public networks.

A VPN is an especially effective means of exchanging critical information for employees working remotely in branch offices, at home, or on the road. It can securely deliver information between vendors, suppliers, and business partners, who may have a huge physical distance between them. Since companies no longer have to invest in the actual infrastructure themselves, they can reduce their operational costs by outsourcing network services to service providers. VPNs can also reduce costs by eliminating the need for long-distance telephone charges to obtain remote access, as client need only call into the service provider's nearest access point.

Q: What is a router?
A: From whatis.com

A router is a device or, in some cases, software in a computer, that determines the next network point to which a packet should be forwarded toward its destination. The router is connected to at least two networks and decides which way to send each information packet based on its current understanding of the state of the networks it is connected to. A router is located at any gateway (where one network meets another), including each internet point-of-presence. A router is often included as part of a network switch.

A router may create or maintain a table of the available routes and their conditions and use this information along with distance and cost algorithms to determine the best route for a given packet. Typically, a packet could travel through a number of network points with routers before arriving at its destination. Routing is a function associated with the Network layer (layer 3) in the standard model of network programming, the Open Systems Interconnection (OSI) model. A layer-3 switch is a switch that can perform routing functions