Included Features (See conditions)
Get more value for your money with these included features
At engin, we believe that our customers should have a telephone system that is both simple and convenient. We have developed an extensive range of included Features that allow you to activate and deactivate these Features at your own convenience. For more detailed information on how to use your included Features please refer to the engin Features User Guide. For information on how to use included features with your Netgear Broadband Voice Adaptor please refer to the Netgear Features User Guide.
For information on how to use your Softphone Features please refer to the Softphone User Guide.
Telephone Features can only be used with the following engin products:
engin Voice Box and the engin Voice Box Series 2.
Voice Mail
V-mail
Turbo Dialling
Caller ID
Block Caller ID
Call Waiting
Call Return
Call Line ID
Three-way Calling
Speed Dial
Block Last Call
Block Anonymous Calls
Do Not Disturb
Included Call Forwarding Features (See conditions)
Call Forward Unconditional
Call Forward No Answer
Call Forward Busy No Answer
Address Screening
Address Screening with Redirect
Direct Group Dialling
Time of Day Routing
Time of Day Screening
Telephone Features
Telephone features are features that you can activate by using the keypad on your telephone. For instructions on how to use your telephone features please refer to the engin Features User Guide. Telephone Features can only be used with the following engin products: engin Voice Box and the engin Voice Box Series 2.
Voice Mail
When you are unable to answer a call, engin Mail will take a message for you. Record your own greeting to personalise your service.
V-mail
Be the first in Australia to experience this unique voicemail service.
Receive an electronic voicemail notification through your email. To retrieve messages, either dial in to your engin Mail account or listen to the sound attachment on your V-mail.
Turbo Dialling
When making a call, you can speed up the time taken to dial a phone number.
Caller ID
When making a call, your phone number will be displayed to the person you are dialling provided they have access to Call Line ID.
Block Caller ID
When making a call, your phone number is sent to the phone of the person you are dialling. You can control sending your phone number by either blocking your number for all calls or by blocking your number on a call by call basis.
Call Waiting
While you are on a call, the call waiting tone (one beep every ten seconds) will advise you of an incoming call waiting to be answered.
Call Return
If your telephone has stopped ringing before you have been able to answer it, or if you wish to call the last person you were speaking with, Call Return allows you to automatically dial the last callers' number providing their number has not been blocked from being sent.
Call Line ID
Provided your telephone has a Call line ID display screen, you can identify the number of the person who is calling you before you answer your phone. You will be able to see all calling parties telephone numbers unless they have blocked their number from being sent.
Three-Way Calling
While engaging in an active call, you can originate a call to a third party and have a three-way, conference style, conversation.
Speed Dial
engin allows you to store up to eight phone numbers for Speed Dialling at the press of two buttons. Make life easy by presetting emergency numbers and frequently dialled numbers.
Block Last Call
If you do not wish for your last caller to be able to ring your telephone again, you can block the caller's number providing they have not activated caller ID blocking.
Block Anonymous Calls
If you do not wish to speak to a caller whose Caller ID information is not available, you can block your phone from these Anonymous callers.
Do Not Disturb
If you do not wish to be disturbed, however require your phone to continue charging on the phone base, Do Not Disturb either gives callers a busy tone or diverts to your voice mail box (if your voice mail is active)
Call Forwarding Featuresv
Call Forwarding Features are features that either forward or restrict your incoming calls. Call Forwarding Features are activated though the engin self care website. For details on the location and instructions of the Call Forwarding Features please refer to the engin Features User Guide.
Call Forwarding Unconditional
This service is used to forward all incoming calls to a specific phone number.
Call Forward No Answer
This service is used to forward your incoming calls to a specific phone number when your line has no answer.
Call Forward Busy No Answer
This service is used to forward your incoming calls to a specific phone number when your line is busy and/or has no answer.
Address Screening
This service is used to restrict incoming calls from specific phone numbers that you pre-select.
ddress Screening with Redirect
This service is used to redirect incoming calls from specific phone numbers that you pre-select.
Direct Group Dialling
This service is used to forward your incoming calls to multiple phone numbers in sequential order.
Time of Day Routing
This service is used to re-direct incoming calls to a selected phone number based on the day, date, and time of a call.
Time of Day Screening
This service is used to restrict incoming calls based on the day, date, and time of a call.
Included Features Disclaimer
Telephone features are handset dependent. Various telephone handsets may not be compatible with engin features. If you retrieve your voicemail messages from a telephone service other than engin, you may incur charges from your respective carriers. If you retrieve your voicemail messages through V-mail, you may incur download charges from your ISP. Various Features may not be available on VoIPer or Softphone plans. For further information refer to our call charges and our SFOA.
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