Last Updated: Thursday, Oct 4th, 2006

West Australian Networks is committed to providing our clients with excellent customer service.

If you have any complaints about our policies, proceedures, services, or wish to dispute an account or charge, please lodge a level one complaint by email to cag@westnet.net.au or call us on 0862679130 or on 1300 365 678.

Your communication will be acknowledged within five working days of receipt. If there is scope for resolution without the need for investigation you will also be provided with a response to your concerns within this 5 day period.

In the event that an investigation is required we will make all reasonable efforts to provide you with a detailed response within 30 days.

If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep you informed as to the progress being made towards a settlement and a likely timeframe for this settlement.

If you are not satisfied with the outcome of the level one dispute, you may request it to be escalated to a level two complaint internally to a more senior staff member of the company.