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What is ISDN?

By simply dialling a telephone, you can have fast, flexible, highly reliable and digitally clear connections. New communications services based on Integrated Services Digital Network technology make this possible. With ISDN, you can send any combination of voice, image, video or data across town or around the world. Based upon international communications standards, ISDN provides you with access to the powerful capabilities of today's public telephone network.

How fast is an ISDN line?

ISDN Single Line Service can provide you with high speed Internet access at 128 KBPS or 230 KBPS (with compression). Single Line Service also makes it possible to send and receive voice and data all on the same telephone line. You can send a fax and be surfing the net or be on a voice call simultaneously.

What do I need to connect to the Internet using ISDN?

There are three basic components required:

  • An ISDN phone line from the telephone company (Fortunately, ISDN is available to 96% of the Australian population)

  • ISDN Internet access and Internet software

  • ISDN hardware

An ISDN line is physically exactly the same as a normal phone line -- a twisted-pair copper wire. In many cases, a phone line that has been used as a normal telephone line can be used as an ISDN phone line as well. While the physical wire itself is the same as a normal phone line, the hardware that it connects through at the phone company is quite different.

Do I need a special modem to call West Australian Networks through an ISDN line?

ISDN modems (typically called terminal adapters or TA's, NT1. NT1 Plus 2) use to be a pricey computer item: however, these days, companies such as 3Com, Hayes and US Robotics offer ISDN modems that don't cost a lot more than 56kbps modems. More expensive TA's by companies such as Ascend are available, but the features offered by these modems are often not needed by the average customer. Telstra now provide everything you need (included in the price).

How do I order ISDN service?

Call the John, West Australian Networks approved ISDN provider at Albany Business Telephones on 08 98423500 or fax him on 08 98421164.

Some phone companies will offer deals where they will include an ISDN terminal adapter with the purchase of an ISDN line (as Telstra do). While this sounds like a great deal, be careful of the kind of ISDN adapter they are offering. Occasionally, they will offer an inexpensive ISDN modem that may be prone to problems, or not have all the features you need.

More detailed information on how to order your ISDN service can be locared at the bottom of this page.

 

Permanent ISDN Connections Australia Wide

Account Name

Monthly

Quarterly

Half-Yearly

Yearly

Time

IP's

Mailboxes

MB/Month
Web Space
Spam & Virsu Filtering

Aust Lite 64

$12.95

$38.85

$77.70

$115.40
Unlimited

Dynamic

6

80Meg
50Meg
$49.95 or $99 p/Year
Aust Lite 128

$25.90

$77.70

$155.40

$310.80
Unlimited

Dynamic

6

160Meg
50Meg
$49.95 or $99 p/Year
4 Hour session limit applies to lite plans
Excess data charged at 17c per meg. Lite plans are capped to a total maximum price of $29.95 for 64k and $59.90 for 128k
 
Aust unlimited 64

$19.95

$57.95

$109.95

$209.95
Unlimited

Dynamic

6

Unlimited
50Meg
$49.95 or $99 p/Year
Aust unlimited 128

$39.95

$115.90

$219.90

$419.90
Unlimited

Dynamic

6

Unlimited
50Meg
$49.95 or $99 p/Year
4 Hour session limit applies
 
Aust Semi Perm 64

$44.00

$121.00

$231.00

$440.00

Unlimited

1

6

Unlimited
50Meg
$49.95 or $99 p/Year
Aust Semi Perm 128

$88.00

$242.00

$462.00

$880.00

Unlimited

1

6

Unlimited
50Meg
$49.95 or $99 p/Year
No session limit applies, you maybe disconnected after 12 hours if servers are busy
 
Aust Perm 64

$66.00

$198.00

$396.00

$792.00

Unlimited

1

6

Unlimited
50Meg
$49.95 or $99 p/Year
Aust Perm 128

$132.00

$164.00

$328.00

$656.00

Unlimited

1

6

Unlimited
50Meg
$49.95 or $99 p/Year
No session limit applies. Suited for businesses and schools, this account is permantly connected.

This and all our plans are subject to our Acceptable use policy (AUP)

Spam, Virus and offensive content filtering
Optional filtering packages are available with all West Australian Networks accounts. There are two levels of protection Essential @ $49.95 Inc GST per mailbox per year and Premium @ $99.00 Inc GST per mailbox per year.

Looking for something different? Call 62679130 or 1300 365 678 and discuss your needs with our helpful staff.

Prices do not include setup costs or monthly fee from your telco company for the ISDN connection.

FREE Phone Support
Our team of Support Officers are available to assist you in any Computer, Internet or Software difficulties that you may experience.

More Detailed instructions on ordering your ISDN service

Telstra's new ISDN Internet Plan will be launched on 28 July 2003

Telstra has made some changes to the terms and conditions of the supply of the ISDN Internet Plan.

What are the changes?

Where previously calls to Telstra 019830 numbers were excluded from the zero rating, they are now included, therefore any calls an ISDN Home customer makes to West Australian Networks 01983 number will be uncharged.

Telstra's ISDN Internet Plan is a calling plan that applies to Telstra's ISDN Home access services. For a monthly rental fee of $16.50 (GST inclusive) the ISDN Internet Plan provides ISDN Home access customers with the opportunity to make uncharged direct dial data calls to West Australian Networks 01983xxx number.

Benefits

* With the ISDN Internet Plan, ISDN customers will receive superior internet speeds (than dialup) at an affordable price. The ISDN Internet Plan will enable customers to connect to the Internet at speeds of up to 128kbps.
* For only an additional fee of $16.50 per month on top of the usual ISDN Home monthly rental charges ($45.50), residential customers will receive no charges for data calls to West Australian Networks 0198 national number.
* ISDN customers will have a known and fixed fee per month for Internet calls regardless of the number and duration of calls.
* The ISDN Internet Plan is particularly relevant for customers in regional areas where DSL or cable Internet access services are unavailable.

Billing and Ordering

You will be able to order the ISDN Internet Plan for any ISDN Home service or when ordering a new ISDN Home service,.
For customers not on ebill, the ISDN Internet Plan rental charge will appear on bills as "ISDN Internet Plan" in the Service Summary section. Calls made to 01983 numbers will be included in the ISDN (OnRamp) Local Data Call Summary by Service section under Data Calls. The discounted calls will be listed in the Discount Summary section of the bill
For customers on ebill, calls will be rated at zero (in the daily event file) rather than charged and then discounted.

Click here to download the attachment - ISDN Internet Plan _ SFOA terms and conditions.pdf

Please contact us on 1300 365 678 if you have any questions on the service.

The procedure for applying for an ISDN service is as follows:

(1) Call the John, West Australian Networks approved ISDN provider at Albany Business Telephones on 08 98423500 or fax him on 08 98421164
(2) Request an application for an ISDN Internet Plan (or download them from the links below)
(3) Take the option type "Other ISP Customer"

Once you have answered all their questions (over the phone) they will call you back (normally 2 days later) confirming an installation date.

Forms available online
Request to switch your home or business lines back to Telstra (required for ISDN and DSL services)
Single Bill application form
Basic Business Service application form
Basic Home Services application form
Enhanced Services application form

Once the service is installed we can set you up with an account and get you online.

Pricing (This pricing is provided as a guide only, please check with John for up to date exact pricing)

  Connection  
Connection Fee New Service $324.50
  Conversion from existing standard telephone service $190.30
 
Rental
 Monthly charge
 $45.50
 
 Standard Free Phone Numbers
 2 numbers
 
Features included with Line Rental
 Calling Number Display# No charge
 
 Call Waiting No charge
 
 Call Forwarding## (Immediate, Busy, and No Answer) No charge
  
Optional Featuresø
 Call Barring No charge
 
 Calling Line Identification Restriction No charge
 
 Multiple Numberº (additional numbers) $4.40 per number per month
 
 Call Control $3.30 per month
 
 Call Transfer $7.50 per month per service
 
Voice Call Charges^
 Local calls 17.5¢ untimed.
 
National Long Distance~ Day - 7am to 7pm Mon to Fri1 Economy - All other times1
Extended Zone 17.5¢ 17.5¢
25-50kms 11¢ 7¢
50-85kms 20¢ 15¢
Over 85kms 25¢ 18¢
Calls to Telstra Mobile 33¢ 33¢
Calls to non-Telstra Mobile 37¢ 37¢
International calls Equivalent to HomeLine Plus residential International Direct® pricing
National Long Distance Voice Call charges and Fixed to Mobile* rates are equivalent to HomeLine Plus rates. For National Long Distance and Fixed to Mobile voice calls the capped call rate* is $1.50 per call between 7pm and midnight every day, and between 4pm and midnight Saturday.
^ For further information on optional ISDN Home voice call choices, please call John - Pricing for these options effective from 1/7/03.
1Charges are shown on a per minute basis, but charged on a per second basis
 
Data Call Charges
Local Data calls to access numbers commencing with 01983
No charge with $16.50 call capping
Local Data calls to other numbers $1.10 per hour hour (per 64Kbps channel (charged on a per second basis) plus a 16.5¢ call connection fee
National Data calls Day - 7am to 7pm Mon to Fri (per minute) Economy - All other times
Extended Zone 11¢ 7¢
25-50kms 11¢ 7¢
50-85kms 20¢ 15¢
Over 85kms 25¢ 18¢
For all long distance calls: a 33¢ call connection fee applies per call. Charges are shown on a cents per minute basis but charged on a per second basis.
+ Available most areas. Minimum commitment over 3 months for: ISDN Home (new connection) is $461.00 (comprising $324.50 connection & $45.50 x 3 months line rental), prior to 1 July 2003, ISDN Home (new connection) minimum connection is $452.00. ISDN Home (conversion) is $326.80 (comprising $190.30 connection & $45.50 x 3 months line rental), prior to 1 July 2003, ISDN Home (conversion) minimum connection is $317.80.

> Connection prices includes cabling to the first socket. If trenching is required, Fee for Service will apply.

~ A call connection fee of 33 cents applies to National Long Distance, fixed to mobile and International calls.

* Available for direct dialled calls to/from most fixed phones phones and from calls from most home phones to Telstra mobiles in Australia. Excludes some calls. Any portion of a call outside capped call times will be charged the applicable per minute rates.

# CND compatible equipment required. Not available for blocked numbers.

## Call charges apply to forwarded calls. Calls can be forwarded to most numbers in Australia.

Ø Some features not available.

º Needs a tone phone with distinctive ring capability.