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1.1 Introduction

WAN Communications was formed in November 2003 by the directors of Emery Corporation’s West Australian Networks Est.1994.
Niche markets for high quality, cost effective voice solutions were seen as the ideal starting point for the newly formed entity to tackle the
market space traditionally dominated by large telecommunications companies.  A clever network design incorporating Voice Over IP
(VOIP or Voice Over the Internet) technology provides a level of flexibility that is simply not available with traditional circuit switched
(standard phone) networks.  In addition, our aggregated purchasing base provides WAN Communications with excellent rates to pass
onto our clients. 

WAN Communications strong customer service philosophy, quick response times and low operational overhead make us the ideal partner
for any business looking to increase profitability by adding flexibility and operational cost reduction. 

1.2 Background

WAN Communications directors have extensive experience in the fields of voice, carrier and Internet services.  Existing business entities
cover thousands of dial and DSL clients, and the full suite of local, mobile, national and international telephony coverage. 

Sound company management combined with a strong customer service philosophy continues to ensure the business has a solid future
moving forward.

1.3 Business IP - The Solution

The WAN Communications Business IP solution is based around Cisco Systems Call Manager.  Call Manager is a software based call
processing system offering enterprise telephony features.  As WAN Communications has installed this system into our network, the
features are available to subscribers through any quality Internet (IP) connection.  This means that small to medium enterprise
can take advantage of an enterprise level telephony system, without the associated prohibitive cost of the hardware and software installation. 

Your onsite PABX is no longer required as this functionality is supplied via your Internet / IP connection.  The solution is as simple as
plugging your IP handsets into your Internet connection and commence calling. 

1.3.1 Handset Options

There are a range of handset options available in either Softphone or Hard Phone formats. 

1.3.2 Softphone

As the name suggests, the softphone option is a software based telephone keypad that resides on each computer.  This software
provides a greater level of functionality for the money spent when compared to hard phones, however it is software loaded onto your
computer.  In the event that the computer is required to restart, the phone will be off line for this period of time.

WA Networks uses (on all laptops) and recommends the IP Blue range of soft phone’s which emulate Cisco’s physical devices in a more
cost effective software based format.   

 IP Blue – VTGO Lite

Complete Cisco 7960 Emulation

MS Outlook Integration

XML Services Support

6 Lines or Speed Dials

AOL, Yahoo! and MSN IM Integration

Directory Services

3rd Party API

USB and Sound Card Support

Analogue Adaptors

The V100 VoIP Analog Telephone Adaptor (ATA) connects to a standard (POTS) telephone and a Cable or DSL Modem/Router to access a broadband Voice Over IP (VOIP) service. The V100 provides reliable, real-time Internet voice calls with the quality expected from normal telephone services. Now Small and Medium Businesses – as well as Home users – can reap the benefits of VoIP. Until now, these have been limited to Corporate and Government users with large network capability.   West Australian Networks Price Just $128 Inc GST

NetComm’s V300 VoIP Telephone Adaptor/Router has been designed for residential and small business users to deliver predictable real-time voice quality over the Internet. It connects directly to any broadband modem and service (Cable or DSL) which supports VoIP. A standard analogue telephone (desktop or cordless) is connected to the FXS (Phone) port on the back of the V300, allowing the user to route calls over the Internet. The V300 is also equipped with a standard PSTN RJ-11 (Line) port which allows for the connection of a regular telephone line. With this feature you can make and receive regular telephone calls with the same handset you use to make VoIP calls. This feature also acts as a Lifeline or backup should your VoIP or Broadband service experience difficulties. The V300 is also equipped with a 3-port switch and Quality of Service (QoS) router. The V300’s QoS feature ensures you maintain high-quality VoIP calls during periods of heavy Internet use by dynamically calculating and shaping the required upstream bandwidth. West Australian Networks Price Just $199 Inc GST

1.3.3 Hard Phone

We can supply a range of IP handsets ranging from rudimentary functionality through to enterprise features.  Some of the many options are listed below
with full specification sheets supplied in Appendix A:

 Netcomm V85 - Desktop Phone Handset with Speakerphone

NetComm’s V85 VoIP Desktop Telephone is the ideal Internet device for any small business or home user wanting to take advantage of the benefits of IP Telephony services. The V85 is a fully-featured Digital IP telephone using the popular Session Initiation Protocol (SIP) standard to deliver high-quality voice calls over the Internet. Adding to the V85’s elegant design are a host of handy features including Full Duplex Speaker Phone with echo cancellation, speed dials, phone book, call transfer, mute and a unique volume control for both the handset speaker/microphone. When utilising a broadband Internet and VoIP service, home users can take advantage of VoIP by plugging the V85 VoIP Desktop Telephone directly into a broadband modem router. Alternatively, a business can deploy VoIP by connecting the V85 Desktop Phone into the LAN port of an Ethernet Network and use their existing broadband/VoIP service to significantly reduce or eliminate long distance or inter-office phone charges. West Australian Networks Price Just $199 Inc GST

Cisco 7902G – This is the entry level product.  There is no screen supplied and it provides only basic functionality.  Features include:

Single Line/ Directory Number

Call Waiting Three way conference calling

Redial

Call hold

Cisco 7905G – This is the mid level product.  Features include:

Pixel based display with toggle bar to scroll items

Menu Key for quick retrieval of missed, incoming and outgoing call information.  It also provides the flexibility to change ring types and
display contrast

Hold Key – Visual indication of calls on hold

Volume toggle to change the handset and ring tone volumes

XML application can be delivered directly to the display. 

Single Line/ Directory Number

Call Waiting Three way conference calling

Redial

Call hold

Call Forward

Call Transfer

On hook dialing, pre dialing and off hook dialing. 

Call monitor (speaker only)

Cisco 7940G – This phone incorporates all of the features of the 7905, with a number of important additions:

Full Duplex “hands free” communication

Onboard network switch port such that computer devices such as laptops may be plugged directly into the phone without requiring
additional network connections. 

Extra large display screen

Two Lines/ Directory Numbers

In Built headset amplifier

Cisco 7960G – Is the next model up from the 7940 and builds on the capacity of the previous model by providing Six Lines/ Directory
numbers, there is also a color screen version available (7970) as pictured below, click on the photo for a beter view.

Cisco 7914 – This unit is an optional extra for administrative assistants and receptionists to have a full view of system calls.  It add 14 buttons
to the existing six buttons of the Cisco IP Phone 7960, increasing the total number of buttons to 20 with one module, or 34 when you add
two Cisco 7914 Expansion Modules (unit shown incorporated with 7960G). 

Cisco ATA 186 – The Analog Telephone Adapter allows the use of up to two (2) traditional analog devices on an IP network.  This
provides clients with the flexibility to use a cordless phone system for roaming or other such devices as required. 

1.4 Network Based PABX

WAN Communications has produced the answer for small to medium enterprise and branch office solutions with our network based
PABX solution.  Using core equipment from the world leading IP vendor Cisco Systems, WAN Communications Business IP removes the
need to forecast staff numbers at each site by having the ability to grow as your company grows.  New phones and additional phone lines
can be connected within 48 hours offering a scalable and flexible solution. 

Not only do you get preferential, industry leading prices for your local, mobile, national and International calls (which of course includes Free
calls to anyone registered to or peering with the WAN Communications / WA Networks network), you also gain access to your own virtual
PABX without the expense of having to install the hardware yourself.  This extremely flexible design allows you to:

Alleviate the requirement for an onsite PABX

Standardise your phones company wide

Say “Sayonara” to the issue of adds, moves and changes 

Reduce your capital costs

Introduce flexibility never seen before in a business environment

1.4.1 Alleviates the requirement for an onsite PABX

There is no need to install a network based PABX any more as WAN Communications has already done the investment for you.  This will
save you:

-Time – Connection to WAN Communications is very quick and easy

-Money – Overall implementation costs as well as your ongoing costs are reduced by using the WAN Communications virtual Call
Manager solution. 

-Ongoing administrative hassles – WAN Communications ensures that the Call Manager has all of the latest updates and
continues development to add additional features – saving you the hassle. 

As long as you have an Internet / IP connection, you will be able to register to the Call Manager.  This includes access from home, the
airport whilst waiting for your flight, or anywhere else in the world.

1.4.2 Standardise your phones company wide

Through use of the WAN Communications Business IP solution, you will have access to a common feature set across all sites.  This results
in the same look and feel of your telephony system for all sites across your organisation, making it easy to introduce company wide
phone system training or for staff to move between locations. The staff can even take their extention and or outside number with them as
they move between locations. One number per staff member that works where ever they are.

1.4.3 Say “Sayonara” to the issue of adds, moves and changes 

The virtual Call Manager solution will allow you to set and forget.  If you need to move a phone to another location, all you have to do is
unplug it from one switch port and move it to another.  The intelligence in the phone allows it to register to the Call Manager and registers
the new location automatically.  There is no need to call in a PABX technician to re configure the phone system to deal with location
changes – all the while saving you time and money.  Your phones become available where ever you have access to IP making this solution
ideal for ‘teleworker’ or ‘hot desk’ applications. 

1.4.4 Reduce your capital costs

WAN Communications has invested significant amounts of time and money to install the network based PABX system, so there is no need
for you to do so.  As you are allocated your own virtual PABX, you have all of the functionality with out the up front capital costs.  In
addition, consolidation of your voice and data networks reduces support and implementation costs. 

1.4.5 Introduce flexibility never seen before in a business environment

The flexibility of an IP solution has to been seen to be believed.  The options are virtually limitless; however a number of scenarios to
illustrate the flexibility are listed below:

1. The Office Move – In a traditional environment, in order to move your telephone between offices required either a change of
telephone number or, a PABX change.  As each phone intelligently registers to the Call Manager, you can simply pick up the phone and
plug it into another switch port and your phone and number will instantly work.  No back end changes are required.

2. Phone at Home/ Phone at work – You choose where you would like your phone to ring.  It could be on your desk at work or your
desk at home – you could even be at the airport or overseas.  As long as you have access to an IP connection, you can make and receive
calls.

3. IVR – Integrated voice receptionist, would you like to have your clients direct their calls to the correct person or department
without the need for a receptionist? WAN Communications can provide a fully functional IVR system for you at a fraction of the cost
required to purchase one, the IVR functionality is built in to our call manager all we need to do is switch it on for you.

4. News Headlines, Weather and more flashed up onto your phone screen? – Not a problem for WAN Communications clients.

5. Voice mail that automatically e-mails the message to you – This is a standard feature with our voice mail.

6. Full office systems - WAN Communications can supply, install and maintain you entire phone service for you.

WAN Communications really are the Internet / IP telephony specialists.  We can tailor a solution to your requirements that will provide
you with un-paralleled flexibility and cost effectiveness.

2. Configuration

2.1 Once Off Costs

Internet Connection   (ADSL Link)                                                   $99

Monthly Access 512/512 – Unlimited traffic                         $99 per month

Internet Router                                                                     From $99

Phone Options

IP Blue – Softphone (equivalent to 7960)                               $160

Netcomm V300 – Desktop Phone with Speakerphone       $199.10

7902                                                                                        $312

7905                                                                                        $420

7940                                                                                        $649

7960                                                                                        $895

7914                                                                                        $585

2.2 Configuration

On Site installation (and Call Manager Configuration)          $100 per phone

2.3 Call Manager Rental

Phone lines are $11 per line per month including a direct in dial number

2.4 Voice Mail

Voice Mail to email service is available for each handset $5.50 per service per month

2.5 Call Pricing

$0 - $998 Billing is per minute

$999+ Billing is per second, based on a per minute rate

* Timed calls subject to 22 cent Flagfall.

All pricing is quoted inclusive of GST

Rates are in Australian dollars

2.6 Assumptions

The following assumptions have been made:

·         West Australian Networks or a low latency, quality ISP will be used for the IP (Internet) connection

·         Switched Network will be fully cabled and operational prior to installation (WAN Communications can also complete
the cable installations if required).

3.1 Contact Details

Further information may be obtained by contacting

WAN Communications

Po Box 532

Hillarys WA 6923

Mob – 0418 909 935

voip@westnet.net.au